Privacy policy

Privacy Policy

Last updated: 2 July 2026

At NUTRIZEAN e.U., we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, purchase our products or otherwise interact with us.

By using our website, you acknowledge that your personal information will be processed as described in this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal data is:

NUTRIZEAN e.U.
Inkustraße 1–7, Stiege 3, 2nd Floor
A-3400 Klosterneuburg
Austria

Email: office@nutrizean.com

2. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide directly

Name
Billing address
Delivery address
Email address
Telephone number
Payment details (processed securely by our payment providers)
Order history
Customer enquiries and correspondence
Newsletter subscription details (where you have given your consent)

Information collected automatically

When you visit our website, certain technical information is collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Date and time of your visit
Pages viewed
Products viewed
Referring website
Cookies and similar technologies
Website usage statistics

This information helps us improve our website, maintain security and provide a better shopping experience.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Process payments
Communicate with you regarding your purchases
Respond to customer enquiries
Create and manage your customer account
Improve our products and services
Analyse website performance
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Send marketing communications where you have provided your consent

We process your personal information only where we have a lawful basis for doing so, including:

performance of a contract;
compliance with legal obligations;
our legitimate business interests; or
your consent, where required.

4. Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products.

Shopify processes certain personal information on our behalf in order to operate the website, process orders, manage payments and improve the performance and security of the platform.

For more information, please refer to Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

5. Cookies

Our website uses cookies and similar technologies to ensure the website functions correctly, remember your preferences, analyse website traffic and, where you have given your consent, provide personalised advertising.

You can manage or withdraw your cookie preferences at any time through our Cookie Settings.

6. Analytics and Marketing

With your consent, we may use services including:

Google Analytics
Google Ads
Google Tag Manager
Meta Pixel (Facebook and Instagram)

These services help us understand how visitors use our website, measure the effectiveness of advertising campaigns and improve your shopping experience.

Where required by law, these technologies are activated only after you have given your consent.

Privacy Policy (Part 2)

7. Newsletter

If you subscribe to our newsletter, we will use your email address to send you updates about our products, offers and news.

You will only receive marketing emails if you have given your consent or where otherwise permitted by applicable law.

You can unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us at office@nutrizean.com.

8. Payment Providers

To process payments securely, we work with trusted third-party payment providers. Depending on your selected payment method, your payment information may be processed by providers such as:

Stripe
PayPal
Apple Pay
Google Pay
Klarna

We do not store your complete payment card details. Payment information is processed securely by the relevant payment provider in accordance with their own privacy policies.

9. Shipping

To deliver your order, we share the necessary information with our shipping partners, such as your name, delivery address and contact details.

Your personal information is used solely for the purpose of delivering your order.

10. Sharing Your Personal Information

We only share your personal information where necessary to operate our business and provide our services.

Your information may be shared with:

Shopify
Payment service providers
Shipping and fulfilment partners
IT and website service providers
Analytics and marketing providers
Public authorities where required by law

We do not sell your personal information to third parties.

11. International Data Transfers

Some of our service providers may process personal information outside your country of residence.

Where personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

12. Data Retention

We retain your personal information only for as long as necessary to:

fulfil your order;
provide customer support;
comply with legal and tax obligations;
resolve disputes; or
protect our legitimate business interests.

When personal information is no longer required, it is securely deleted or anonymised.

13. Your Rights

Subject to applicable data protection laws, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of your personal information;
request restriction of processing;
object to certain processing activities;
withdraw your consent at any time where processing is based on consent;
request a copy of your personal information (data portability).

To exercise any of these rights, please contact us at:

office@nutrizean.com

If you believe that your personal information has been processed unlawfully, you also have the right to lodge a complaint with your local data protection authority.

14. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. Children's Privacy

Our website and products are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove the information.